Shipping policy

Last updated: March 28, 2026

Thank you for shopping with Edugie. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday).

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • You will receive a confirmation email once your order has been successfully placed.

2. Shipping Time

  • Estimated delivery time: 2–4 business days after dispatch.

  • Delivery times may vary depending on your location and external factors such as courier delays or high demand periods.

3. Shipping Costs

  • We offer free shipping on all orders unless otherwise stated at checkout.

  • No hidden fees will be added after purchase.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can use this tracking number to monitor your delivery status.

5. Shipping Areas

  • We currently ship to multiple regions. If your location is not available at checkout, please contact us for assistance.

6. Incorrect Address

  • Please ensure that your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If you notice an error, contact us immediately before your order is shipped.

7. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated timeframe, please contact us.

  • If your package is lost in transit, we will work with the carrier to resolve the issue and offer a replacement or refund if necessary.

8. Damaged Items During Shipping

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Provide photos of the damaged item and packaging so we can assist you بسرعة.

9. Split Shipments

  • In some cases, your order may be shipped in multiple packages depending on product availability or size (especially for office chairs).

10. Customs, Duties & Taxes

  • For international orders, customs duties or taxes may apply depending on your country.

  • These charges are the responsibility of the customer.

11. Contact Information

If you have any questions about your shipment, please contact us:

12. Company Information

REBECCA TAYLOR CONSULTANCY LTD
Company Number: 15009889
18 Wandle Road, London SW17 7DW
United Kingdom

We are committed to delivering your order quickly and safely. Thank you for choosing Edugie.