Refund policy

Last updated: March 28, 2026

Thank you for shopping with Edugie. Your satisfaction is very important to us. This Return & Refund Policy explains your rights and how we handle returns, refunds, and exchanges for our products, including office chairs.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unassembled, and in its original condition.

  • The item must be returned in its original packaging, including all parts, accessories, manuals, and tools.

  • You must provide proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To initiate a return:

  1. Contact us via email or through our contact page.

  2. Provide your order number and reason for return.

  3. Wait for return approval and instructions.

  4. Ship the item back using the provided instructions.

Returns sent without prior approval may not be accepted.

3. Return Shipping

  • We offer free return shipping for all eligible returns.

  • A return label or instructions will be provided after your request is approved.

  • You must ship the item within the timeframe specified in our return instructions.

4. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days after approval, depending on your bank or payment provider.

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.

  • Contact your credit card provider (processing times may vary).

  • Contact your bank.

If you have done all of this and still have not received your refund, please contact us.

6. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect (wrong item received)

If you need an exchange, contact us with photos and details of the issue.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us within 48 hours of delivery with clear photos so we can resolve the issue quickly.

8. Non-Returnable Conditions

We do not accept returns if:

  • The item has been used, assembled, or damaged by the customer.

  • The original packaging is missing or severely damaged.

  • The return request is made after the 30-day return window.

9. Fees

  • No restocking fees

  • No final sale items

  • All eligible products can be returned within 30 days

10. Order Cancellations

  • Orders can be canceled before they are shipped.

  • If your order has already been shipped, you will need to follow the return process after delivery.

11. Shipping Information (Related to Returns)

  • Handling time: 1–2 business days

  • Delivery time: 2–4 business days

Please note: Delivery times are estimates and may vary due to external factors.

12. Contact Information

If you have any questions or would like to start a return, please contact us:

13. Company Details

REBECCA TAYLOR CONSULTANCY LTD
Company Number: 15009889
18 Wandle Road, London SW17 7DW
United Kingdom

We are committed to providing high-quality products and a smooth customer experience. Thank you for choosing Edugie.